Everything you need to know about plans, coverage, claims and getting in touch — in one place.
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General
Are pre-existing conditions covered?+
Pre-existing conditions are covered on the Nexiora Royale, Elite & Prime plans subject to underwriting review. Coverage terms vary by condition and history. Our team will guide you through the declaration process during enrolment.
What mental health support is included?+
All Nexiora plans include mental health cover for eligible psychiatric conditions, mental health disorders and addiction-related conditions, including specialist care and hospitalisation.
Plans & coverage
What's the difference between International and Regional plans?+
International plans give worldwide area of cover with access to our broadest network tiers, ideal for members who travel or live across multiple countries. Regional plans cover the Middle East, Africa and the Indian Subcontinent at a lower annual limit, suited to members who stay closer to home.
Can I upgrade my plan later?+
Yes. Members can move to a higher tier at renewal, or mid-term in most cases, without a new waiting period for benefits already covered under the existing plan.
How does direct billing work?+
At any GlobeMed network hospital or clinic, simply present your Nexiora membership card. Eligible treatment is billed directly to us — no upfront payment or reimbursement paperwork required.
Claims & support
How quickly will I hear back?+
Our team replies to all enquiries within one business day, and usually much sooner during business hours.
How do I file a claim?+
Direct billing at network providers means most claims never need filing. For reimbursement claims, sign in to your member portal or email a copy of your invoice to info@gonexiora.com.
Can I get a quote without speaking to someone?+
Yes — use the filters on our Plans page to compare cover, then submit the contact form and we'll follow up with a personalised quote.